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 Within Hotel Østerport (org. nr. 37626740) a Danish limited company with its registered office at Oslo Plads 5, 2100 Copenhagen, Denmark, we process Personal Data for users, customers who use our services (the "Services"). We safeguard your privacy and comply with legislation applicable from time to time intended to protect you as a private person. Hotel Østerport A/S, companies within Hotel Østerport are hereinafter jointly referred to as "Hotel Østerport".  

Hotel Østerport A/S is the controller of Personal Data with respect to the Services, but other of Hotel Østerport companies may operate as processors or co-controllers of some Personal Data e.g. with regard to hotel reservations. "Personal Data" means any and all information which can be directly or indirectly linked to a living natural person.

We strive to maintain a high level of protection of personal privacy. Hotel Østerport uses Personal Data primarily to administer, provide, develop and maintain the Services, process your reservations, optimise your experience with respect to the Services and individualise the communication with you. Please read this Privacy Policy carefully to understand how and for what purposes we process your Personal Data. By providing your Personal Data to us and accepting the applicable terms and conditions, you consent to your Personal Data being processed in accordance with the provisions set forth in the separate terms and conditions for each Service and this Privacy Policy. If a more specific consent is required from you by law, we will of course ask you for such specific consent.

This Privacy Policy together with Hotel Østerport Terms and Conditions, Hotel Østerport Reservation Terms and Conditions, Webbsite Terms and Conditions, Hotel Østerport’s Cookie Policy and any other separate terms and conditions governing Hotel Østerport’s processing of Personal Data from time to time, are together referred to as the "Privacy Terms". The Privacy Terms state the basis for the manner in which we process Personal Data that you provide to us when you use the Services or that we collect regarding you. Thus, with respect to some of our Services, there are also separate terms and conditions for the processing of Personal Data that you accept when you use each Service.

Changes to this Privacy Policy are announced by the new terms and conditions being published on Hotel Østerport's webbsites and we therefore recommend that you regularly review these.

If you add Personal Data regarding other people, you are responsible for ensuring that Hotel Østerport may also process that Personal Data in accordance with the applicable Privacy Terms.


Hotel Østerport collects and processes your Personal Data only where permitted by law. The collection and processing may take place when you use the Services, e.g. make a reservation or during and after your stay. We use various methods to collect Personal Data such as cookies, web beacons, customer surveys and membership services. At various times, Hotel Østerport compiles or imports Personal Data from databases (e.g from Facebook or Google) within and outside Hotel Østerport. From time to time we receive Personal Data regarding you from companies within Hotel Østerport, cooperation partners and other information that may be added to your profile (if a profile has been created). 

It is important for Hotel Østerport to keep your Personal Data up to date and accurate at all times, why we may import Personal Data about you from external sources such as public registers. 

When the law requires that consent be obtained for the processing of certain types of Personal Data or for certain forms of processing, consent will be obtained from you before processing takes place.


We only collect Personal Data relevant for the purpose described in the separate terms and conditions for each Service and this Privacy Policy. The information we may collect is, for example, information regarding name, address, telephone number, email address, IP address, information to facilitate the use of the Services (such as login), default language, user history, information about membership, information about your travelling companions, reservation preferences, payments, employment, emergency contacts, food requirements, disabled access and other information you provide when using the Services. Examples of Personal Data collected from companies outside Hotel Østerport may include, updated address information and demographic information.


Hotel Østerport collects Personal Data for different purposes. The Personal Data collected, and the manner in which it is collected, depends on what Services you use. Information collected from a Hotel Østerport or customer is used to build an individual profile through which Hotel Østerport can fulfil its contractual obligations and also offer a more flexible and individualised experience. Information regarding an unidentified person is used to build a pseudo profile, among other things, based on cookies and may, if the individual later chooses to identify himself, for example by making a reservation, be connected with the profile thus created. For more information please refer to our Privacy Terms.

Hotel Østerport uses Personal Data to:

  1. administer, provide, develop and maintain the Services,
  2. process your reservations and orders for Services,
  3. contact you by, for example, SMS, other mobile applications or email, or to notify you regarding the status of your reservation or information connected to your reservation prior, during and after your stay,
  4. diagnose errors, optimise technology and be able to contact you in case of problems related to a reservation or performance of the Services,
  5. analyse and improve the quality and experience of the Services, for example, verify that your user account is not being used by others,
  6. individualise communication with you regarding our Services, for example, by creating a profile for you and sending you offers that fit your profile as a user of our Services,
  7. analyse statistics and user behaviour of our Services,
  8. improve your benefits and experience of our Services in other ways we believe you would appreciate, or promote services and products, directly or not, including behavioural marketing.

You are entitled, at any time and without charge, to request that Hotel Østerport refrain from processing your Personal Data for marketing purposes or revoke your consent thereto. You may exercise this right by contacting Hotel Østerport at the address in Section 10.


Hotel Østerport stores Personal Data in compliance with this Privacy Policy and applicable legislation. Personal Data may be transferred between Hotel Østerport entities for the sake of their processing for the purposes contemplated under the Privacy Terms. Hotel Østerport uses subcontractors, for example, for computer operations, and Personal Data may be transferred to these subcontractors. Our subcontractors process your Personal Data only on behalf of Hotel Østerport, as per our instructions and only after they have executed a data processor agreement pursuant to applicable law, in order to enable us to ensure a high level of protection for your Personal Data.

Hotel Østerport may disclose Personal Data to third parties such as the police or other public authority, if the matter concerns the investigation of a crime, or Hotel Østerport is otherwise required to disclose such information by law or decision of a public authority.

Generally, Hotel Østerport does not transfer Personal Data to countries outside the EU/EEA; however, if we, for example, have a subcontractor located in a country outside the EU/EEA or it is necessary for us in order to fulfil our contractual obligations towards you, a transfer of Personal Data outside the EU/EEA may take place even if that country does not have an adequate level of protection for Personal Data according to the EU Commission. To ensure a high level of protection for your Personal Data in those situations and compliance with EU/EEA regulations, Hotel Østerport enters into data processor agreements with such subcontractors. Such processor agreement will regulate the subcontractors' processing of the Personal Data and, when applicable, the transfer of Personal Data, pursuant to applicable EU/EEA data protection regulation. The agreements contain terms and conditions which the European Commission requires and which fulfil the requirements of applicable data protection laws.


Hotel Østerport has taken appropriate technical and organisational measures to protect your data against, for example, loss, manipulation or unauthorised access. We adapt our security measures to meet the continuous development of technology.

Hotel Østerport deletes Personal Data in accordance with applicable law. This means, for example, that Hotel Østerport deletes or depersonalises Personal Data when there is no longer a purpose for processing the Personal Data. The purposes for which we process your Personal Data are described in Section 3 above and the Privacy Terms.


The Services may contain links to other applications and/or websites not controlled by Hotel Østerport. This Privacy Policy is only applicable to your use of the Services. Hotel Østerport is not responsible for the content of linked applications/websites and the processing of Personal Data that might be undertaken by the owner or operator of linked websites.


Hotel ØsterportAB ensures that other Hotel Østerport companies receive clear guidelines concerning the processing of Personal Data and defines the purposes for which Hotel Østerport will use Personal Data. If your Personal Data change, please inform Hotel Østerport of this by sending a message to the address in Section 10. Hotel Østerport is not responsible for problems which arise due to data being out of date or inaccurate if you have failed to inform us of such changes.

Hotel Østerport will, upon your request or whenever discovered by Hotel Østerport, correct or delete inaccurate or incomplete information. You are also entitled without charge to receive a transcript of the Personal Data being processed about you. Requests for transcripts must be made in writing to Hotel Østerport A/S to the address stated in Section 10 and shall be signed by you and contain your name, post address, phone number, email address (used in communication with Hotel Østerport). The transcript will be sent to your registered address within one month of the date the request is received by Hotel Østerport. The frequency of which you are entitled to receive such transcripts may vary depending on where you are domiciled.

You may at any time revoke your consent to further processing (not retroactively) of your Personal Data by contacting Hotel Østerport at the address set out in Section 10, whereupon Hotel Østerport will block such information from further processing. However, a withdrawal of consent may lead to deteriorated Services or impossibility for Hotel Østerport to provide Services.


Hotel Østerport uses cookies in relation to its digital services. Further information regarding how Hotel Østerport uses cookies, what they are used for and how you can avoid them are stated in Hotel Østerport's Cookie Policy applicable from time to time.


If we sell, re-organize or otherwise transfer all or part of our business, your Personal Data may be transferred simultaneously.


If you have any questions, comments or complaints related to Hotel Østerport’s processing of Personal Data and compliance with the Privacy Terms or applicable legislation on the protection of Personal Data, please send a letter to Hotel Østerport A/S, Att: Legal & Finance, Oslo Plads 5, 2100 Copenhagen, Denmark. If necessary Hotel Østerport A/S will ensure that your letter is transferred to and handled by Hotel Østerport or the relevant Partner of Hotel Østerport.